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There’s a good chance you’ve called a customer service hotline before and encountered a voice asking you to press a number to select a self-service…
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There’s no shortage of challenges that call centers face each day, and all of them are important in their own right. However, the following four…
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Using a well-designed IVR system can improve call handling in several ways. Not only can it improve the customer experience, but it’s also available 24/7…
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The right IVR (Interactive Voice Response) routing strategy provides agents with a balanced workload and a higher chance of resolving issues on the first call. …
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Talkdesk is a cloud-based contact center solution that shines for its customization options and built-in quality management features. We recommend it for contact centers with…
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An IVR phone tree is like a map of your IVR’s pre-recorded messages and menu prompts. When implemented correctly, it can swiftly guide callers to…
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CallHippo is a simple and cost-effective virtual phone system. It’s a solid option for small teams with low-volume calling needs, and we typically recommend it…
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Nextiva is an incredibly popular provider in the business communications space. Its flagship products include an all-in-one customer experience platform and a standard business communications…
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The rise of automation in everyday life is often bemoaned for its displacement of the human touch. This is especially true when a technology is…
What Customers Want (And Certainly Don’t) With IVR Banking
When implementing an Interactive Voice Response (IVR) system in your bank, you must consider what your customers want—and what they don’t want. IVR in banking…
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3CX is a private branch exchange (PBX) provider and enterprise-grade business communications solution. You can use 3CX to run your own contact center or phone…
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PhoneBurner is a virtual phone service specifically for high-volume outbound calling. It works best for sales teams that want to leverage PhoneBurner’s power dialer software,…
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